RETURN POLICY - OASIS Lux Hair

Guarantee:

  • We offer a 100% Satisfaction Guarantee on our products.
  • If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable

Return Policy:

  • Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.
  • We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received).
  • Orders returned after 30 days will be sent back at customer’s expense or customers will be given online credit only.
  • Hair must be in the original state the same as it was sent to you.
  • Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
  • If the requested lengths change, we will have to adjust the cost of your order.
  • We do not refund shipping charges.
  • For altered products (bundles are unwrapped / extensions have been worn) all sales are final. This applies to both online and in-store purchases.
  • Online orders must be refunded to their original form of payment or online credit only.
  • Online orders cannot be exchanged in-store.
  • Contact Us with any question you may have about your potential return.
Contact Us

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