- We offer a 100% Satisfaction Guarantee on our products.
- If you receive your hair extensions and are not happy how they look or feel you may return them to us for your money back minus shipping if applicable
- Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.
- We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received).
- Orders returned after 30 days will be sent back at customer’s expense or customers will be given online credit only.
- Hair must be in the original state the same as it was sent to you.
- Not the style you were looking for and wanted to exchange to something else? No problem! Just send it back to us, and we will send out your requested style.
- If the requested lengths change, we will have to adjust the cost of your order.
- We do not refund shipping charges.
- For altered products (bundles are unwrapped / extensions have been worn) all sales are final. This applies to both online and in-store purchases.
- Online orders must be refunded to their original form of payment or online credit only.
- Online orders cannot be exchanged in-store.
- Contact Us with any question you may have about your potential return.